Kiana Kreations

Policies/Shipping/Refunds

What is your turnaround time?
Our turnaround time will be up to 10-21 business days and we strive to have them out faster. During holiday rush times this is subject to change. When products are posted, we are very open regarding our turnaround time. Please remember these items are handmade and do require a little time to create.

Prior to purchase, confirm that the cemetery allows placement of the grave stone/blankets. We will not be responsible for any fees incurred for placement at the cemetery. We will not be held responsible for any damages that may ocurr when placing the grave stone/blanket. Placing of the grave stone/blanket will be at the customer's discretion and expense.

S H I P P I N G- We ship via USPS Package Service. You will automatically be provided a tracking number when your item(s) ship. We are not responsible for lost/stolen/damaged packages. 

How do we contact you?
You can reach us at [email protected]. We love hearing from our customers! Our customer service team is available to answer any questions and inquiries you have. Please allow 24 hours (not including weekends or holidays) for a response.

R E F U N D S- Due to the custom nature of your product, we do not accept returns, exchanges or cancellations.

That being said, I stand behind everything I sell, and your satisfaction is my TOP priority. If you are not in love with your purchase for some reason, please reach out via email so we can work on a resolution 🖤

Please be sure to double check that your address is correct on your invoice.

If you have any questions or concerns please email us at [email protected]